Go to https://www.hawaii.edu/account first and try to change your password. If you are not able to answer the security questions correctly, you can go to the Circulation Counter in the Lama Library (Mondays through Thursdays 8:00am-4:30pm and Fridays 8:00am-3:30pm).
For information security purposes, you MUST show a valid government issued Photo ID in order for the password reset request to be accepted. If a Photo ID is not shown, under no circumstances will we reset your password. Passwords will not be released to anyone but the account holder. If you have any questions please call 734-9268.
Password reset requests will take one working day and the account holder must have his/her Photo ID in order to pick up the new password and user name. Passwords will not be released to anyone but the account holder. If your password is not picked up within three working days, the new password will be deleted and you must go through the process again. If you have any questions please call 734-9268.