Hospitality Faculty – Arrington

Heidi Arrington

Lecturer

Biography

Heidi has her Bachelor of Arts in Psychology from the University of Hawai‘i – West O‘ahu and is currently pursuing her Master’s in Educational Psychology from the University of Hawai‘i at Mānoa. Heidi has been teaching Travel and Tourism courses at Kapi‘olani Community College since the fall of 2010 and brings over 25 years of experience in the hospitality industry having worked for several hotels, resorts and major airlines. Additionally, Heidi spent three years with the Department of Transportation, Federal Aviation Administration in Honolulu and held the position of Contract Service Manager for Hawaiian Airlines where she managed multiple vendor contracts for major 121 Certificated air carriers “above the wing” (Customer Service) and “below the wing” (Ramp) operations.

During her 12 year career with United Airlines, she held the position of Sr. Instructor – Field Services for Reservations, Airport Operations and Cargo Training in which she designed, developed and facilitated curriculum for cross departmental training programs currently in use throughout the globe. Heidi spent several years overseas supporting offshore operations in India, the Philippines, China and Canada working with third party vendor instructors transitioning those operations.

In addition, Heidi was an instrumental part of the successful and historic 2011 APEC Summit where she trained over 900 State and Federal airport employees on the Ho‘okipa (Hospitality) training program. Her most recent endeavor was to author a textbook for the HOST-171 Airline Reservations and Pricing course at Kapi‘olani Community College.

She loves to write in her “spare” time and is quite good at the ancient art of calligraphy. Heidi strives to share her passion for living the Aloha Spirit by inspiring others to maintain positive interactions with customers and colleagues alike – to help build solid internal and external foundational relationships through continuous education, training and living life through the genuine Aloha spirit.

Academic Background

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Professional Background

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Research Interest

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Selected Publications

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Teaching

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Honors

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Heidi Arrington Kapi‘olani Community College 4303 Diamond Head Road Honolulu, Hawai‘i 96816 96822

Location: D 206 Phone: (808) 689-2303 Email: heidia@hawaii.edu

Kapi‘olani Community College x