Hospitality & Tourism

Vision Statement – Hospitality and Tourism Education

To be the leader in the education and advancement of hospitality and tourism in Hawai‘i and internationally. To transform the lives of our students with contemporary content delivered with enthusiasm and engagement. To foster in our graduates, the appreciation to perpetuate the culture, place and people of the destination.

Mission Statement

The HOST Department mission statement is as follows:

• To prepare students for immediate employment in entry level and/or supervisory positions in the hospitality and tourism industry.
• To prepare students to transfer to four-year institutions offering a baccalaureate degree in Travel Industry Management or Hospitality Management.
• To be the first choice for education and training for Hawai‘i’s visitor industry employees and managers.
• To export the department’s expertise in hospitality operations management, travel and tourism operations management, and host culture to developing tourism countries.

Values

• KŪLIA I KA NU‘U – Strive to reach the summit.
  As we value achievement, we nurture our students to pursue personal excellence in all they do.
• ‘IKE LOA – The value of learning.
  We embrace our KULEANA, our responsibility, as educators to know well and to always seek knowledge and wisdom for the betterment of our students.
• HO‘OKIPA – The value of hospitality, a hospitality of complete giving.
  As the hospitality and tourism department we value the importance of modeling the spirit of HO‘OKIPA through ALOHA with our students and professional colleagues.
• LŌKAHI – The value of teamwork: collaboration and cooperation – harmony and unity.
  We value unity in our daily work as colleagues, and endeavor to instill in our students that people who work together can achieve more.
• ALAKA‘I – The value of leadership.
  We embrace the importance of our leadership in the direction and quality of our industry. Doing so as guides for others having gained trust and respect through our good intentions.
• MĀLAMA – The value of stewardship.
  We value our KULEANA as stewards of tourism, to protect, serve, care for and honor our place, the people and the culture, and to impart in our students, the significance of this value.
• PONO – The value of rightness and balance.
  We strive to conduct ourselves with integrity, to do what is right, in the right place at the right time.

• Careers: Employment areas in Hospitality Operations include hotel and resort front office, concierge, reservations, housekeeping, food and beverage, marketing and sales, human resources, and uniformed services positions. Employment areas in Travel and Tourism Operations includes airport services, airline operations, ticketing and reservations, travel agencies, tourism planning and development, meeting and convention coordination, special events planning, and tour directing.
• Potential Employers: Hawaiian Airlines, Japan Airlines, Norwegian Cruise Lines, Robert’s Hawaii, Outrigger Hotels, Starwood Resorts, Hilton Hotels, Aulani Disney Resort, Alan Wong’s Restaurant, Roy’s Restaurant, Hawai‘i Tourism Authority, H.I.S. Travel Agency, Pleasant Holidays, Sea Life Park, and Waikīkī Aquarium.

ClimbHI

Check out these great videos that discuss careers in our industry!

• The Value of Tourism to Me
• Careers In Hawai‘i’s Hotels and Resorts
• Exploring Careers Beyond Hotels & Resorts In the Hospitality Industry

Associate in Science – Hospitality and Tourism with a concentration in Hospitality Operations Management

Program Student Learning Outcomes: Upon successful completion of the AS degree in Hospitality and Tourism with a concentration in Hospitality Operations Management the student should be able to:

• Use knowledge and skills associated with problem solving, creative and critical thinking, reflection and decision making to function effectively in the classroom, community and industry.
• Apply the concepts and skills necessary to achieve guest satisfaction.
• Demonstrate leadership and teamwork to achieve common goals.
• Conduct him/herself in a professional and ethical manner, and practice industry-defined work ethics.
• Communicate effectively and confidently in the classroom, community and industry.
• Demonstrate knowledge of multicultural perspectives to meet the needs of the guests and employees.
• Lead with the knowledge that the foundation of tourism is based on the respect for the host culture with the responsibility to perpetuate the unique values, traditions, and practices of that place.
• Use knowledge of best practices to further sustainability (economic, environmental, and cultural/social) in the industry.
• Demonstrate ability to perform basic and supervisory level job functions in hotel and restaurant careers.

Associate in Science – Hospitality and Tourism with a concentration in Travel and Tourism Operations Management

Program Student Learning Outcomes: Upon successful completion of the AS degree program in Hospitality and Tourism with a concentration in Travel and Tourism Operations Management, the student should be able to:

• Use knowledge and skills associated with problem solving, creative and critical thinking, reflection and decision making to function effectively in the classroom, community and industry.
• Apply the concepts and skills necessary to achieve guest satisfaction.
• Demonstrate leadership and teamwork to achieve common goals.
• Conduct him/herself in a professional and ethical manner, and practice industry-defined work ethics.
• Communicate effectively and confidently in the classroom, community and industry.
• Demonstrate knowledge of multicultural perspectives to meet the needs of the guests and employees.
• Lead with the knowledge that the foundation of tourism is based on the respect for the host culture with the responsibility to perpetuate the unique values, traditions, and practices of that place.
• Use knowledge of best practices to further sustainability (economic, environmental, and cultural/social) in the industry.
• Demonstrate ability to perform basic and supervisory level job functions in travel/tourism careers.

Certificate of Achievement – Hospitality Operations Management

Program Student Learning Outcomes: Upon successful completion of the Certificate of Achievement in Hospitality Operations Management, the student should be able to:

• Apply the concepts and skills necessary to achieve guest satisfaction.
• Conduct him/herself in a professional and ethical manner, and practice industry-defined work ethics.
• Communicate effectively and confidently in the classroom, community and industry.
• Demonstrate teamwork to achieve common goals.
• Demonstrate an introductory knowledge of Hawaiian and multicultural perspectives to meet the needs of guests and employees.
• Demonstrate ability to perform basic and supervisory level job functions in hotel/restaurant careers.

Certificate of Achievement – Travel and Tourism Operations Management

Program Student Learning Outcomes: Upon successful completion of the Certificate of Achievement in Travel and Tourism Operations Management, the student should be able to:

• Apply the concepts and skills necessary to achieve guest satisfaction.
• Conduct him/herself in a professional and ethical manner, and practice industry-defined work ethics.
• Communicate effectively and confidently in the classroom, community and industry.
• Demonstrate teamwork to achieve common goals.
• Demonstrate an introductory knowledge of Hawaiian and multicultural perspectives to meet the needs of guests and employees.
• Demonstrate ability to perform basic and supervisory level job functions in travel and tourism careers.

Certificate of Competence – Hospitality Operations

Program Student Learning Outcomes: Upon successful completion of the Certificate of Competence in Hospitality Operations, the student should be able to:

• Apply the concepts and skills necessary to achieve guest satisfaction.
• Conduct him/herself in a professional and ethical manner, and practice industry-defined work ethics.
• Demonstrate ability to perform basic and supervisory level job functions in hotel/restaurant careers.

Certificate of Competence – Travel and Tourism Operations

Program Student Learning Outcomes: Upon successful completion of the Certificate of Competence in Travel and Tourism Operations, the student should be able to:

• Apply the concepts and skills necessary to achieve guest satisfaction.
• Conduct him/herself in a professional and ethical manner, and practice industry-defined work ethics.
• Demonstrate introductory knowledge of Hawaiian and multicultural perspectives to meet the needs of guests and employees.
• Demonstrate ability to perform basic and supervisory level job functions in travel and tourism careers.

Certificate of Competence – Principles of Sustainable Tourism

Program Student Learning Outcomes: Upon successful completion of the Certificate of Competence in the Principles of Sustainable Tourism, the student should be able to:

• Use knowledge of best practices to further sustainability (economic, environmental, and cultural/social) in the industry.
• Apply the concepts and skills necessary to achieve guest satisfaction.
• Demonstrate the knowledge that the foundation of tourism is based on the respect of the host culture with the responsibility to perpetuate the unique values, traditions, and practices of that place.

The Accreditation Commission for Programs in Hospitality Administration (ACPHA) Common Program Learning Outcomes:

1. Identify and apply the knowledge and skills necessary for hospitality and tourism operations.
2. Develop and integrate a core set of business skills necessary to successfully operate a hospitality and tourism organization.
3. Demonstrate competence in the communication skills necessary for hospitality and tourism management.
4. Formulate business decisions in hospitality and tourism management.
5. Evaluate leadership principles necessary in the diverse and global hospitality and tourism industry.